Restore Incomplete Results to Resume Completing Forms

Incomplete results occur when form visitors do not complete the form through the last submit button. Sometimes they experience technical trouble and lose their network connections, which cause the form result to be abandoned. Another possibility is that the form requires long answers that cause visitors to spend a long time on each page. Regardless of the reason, there are times when we need to restore incomplete results so the owners can resume editing them.

Formsite restore incomplete results

What causes incomplete results?

The system will create the result when these events occur:

  1. The form is submitted. The normal one-page form creates the result with a Complete status when submitted successfully.
  2. The multi-page form goes from page 1 to page 2. To save the answers from page 1, the system needs to create the incomplete result and saves the answers.
  3. A file or image is uploaded to the form. Uploading files creates incomplete results that contain the link to the file.

Continue reading about how to restore incomplete results ›


Send Bulk Email to Entire Results Table

Many form owners ask how to send bulk email to the entire Results Table. Some also request the ability to include result values in the email to either personalize or provide more information in the email content. Our integrations provide easy ways to automate actions with every new form result and it’s possible to trigger integrations on individual results, but not the entire Results Table at once.

Formsite send bulk email Results Table

Exporting the results and using the data with the integration services requires some formatting in Excel or expertise with Formsite’s Results Filters, Views, and Labels.

Example scenarios:

  • Collect results using a form or survey and email the entire list with a Pre-populate link to update their information.
  • Use a Results Filter to export results that include a specific item ordered to inform previous users of new related products.
  • Collect wait-list addresses and send bulk email when more spots are available.

Read more about how it works ›


Sizing Images for Responsive Forms and Surveys

Forms that are ‘responsive’ means that they automatically resize themselves depending on the size of the window used to view them. If a form displays on a large monitor then it should appear differently than on a smaller device like a smartphone. Sizing images for responsive forms can be tricky so here are some tips and shortcuts.

Formsite sizing images iPad

Methods for Using Images

Images are added to Formsite forms in several ways, most commonly:

  • Image item
  • Formatted Text item (or text editor for Notifications, Success Pages, etc.)
  • Heading item
  • Image List item

Formatting images using these methods presents challenges for form owners in some cases. The application of CSS and/or other HTML code helps to optimize how the images appear on forms.

Continue reading about how to size images for responsive forms ›


Add Email Content using Rules and Results Views

Formsite account owners have the ability to send email notifications after each successful form submission. The default content for form notifications contains a table showing the form’s questions and answers. Customers frequently request a way to add email content to notifications in either the message or results.

The most common way to include additional content is to add a message to the email. Using the message area allows form owners to use piped values from the form. This method works for many customers, but some want to customize the values within the results area instead.

Formsite add email content

For example, consider a form with long descriptive text for each of the choices. Sending the notification to a fulfillment person doesn’t require the descriptive text, but only the choices’ item numbers.

See how to customize email content ›


Rename Files Uploaded to Forms with Zapier

Formsite rename filesFormsite allows form owners at all service levels to use File Upload items on forms. Adding this item lets form visitors send a file attachment along with the form result. In order to prevent files with the same file name overwriting each other, Formsite adds some characters to the beginning of the file names. A frequent question we receive is how to rename files uploaded with the File Upload item.

Currently the files saved in the Formsite results are not able to be renamed, but using the Zapier integration with another service allows us to save or send a copy of the file using its original file name.

Zapier’s powerful tools help to work with the information in the form result. For example, using Zapier’s Formatter we can identify and extract the original name for uploaded files. Once the Formatter has identified the file’s name, form owners can continue using Zapier to send or store the file. Choices include sending via email, adding to Excel or Google Sheets, or copying the renamed file to Google Drive, Box, Dropbox, or any other supported file storage service.

Read more about renaming files with Zapier ›


Opt-in Myths and Tips for Better Forms & Surveys

Form owners in general have high standards for their form visitors. The ideal customer reads carefully and understands the instructions, but the reality doesn’t end up that way all the time. Form visitors often miss essential instructions that lead to mistakes, unintended results, or receiving email without a specific opt-in.

Formsite opt-in example

What is Opting-in?

Opt-in means that the individual agrees to receive email or other communication from the organization.

  • Can a salesperson opt-in a customer?
  • Is it acceptable to assume opting-in unless the customer opts-out?
  • Does it require a signature?

Get these answers and more ›


Service Level Limits and How to Manage

Formsite accounts range from Free to Pro to Enterprise, and each service level has limits. For example, the Free service level allows for 5 forms, 10 results per form, and 50MB file space. The service level limits increase as the services increase to allow higher services more space.

Explaining Service Level Limits

There are basic limits and feature limits, such as access to the Files & Images page, access to send email Notifications, Scheduled Exports, Workflow, etc. The basic limits that apply to all service levels include:

  • Number of forms
  • Items per form
  • Results per form
  • File space
Formsite service level limits

These service level limits apply to all service levels and managing these limits is essential for every account owner.

Read more about options for managing limits ›


Workflow Mapping for Files & Special Items

The Workflow function allows for powerful combinations of forms like approvals, order processing, human resources processes, and lots more. The Workflow mapping function lets the system pass information between forms.

Formsite Workflow mapping

Many customers choose to copy the source form as the destination form, then map the items to pass the values. Most items allow mapping between items of the same type, for example, Short Answer items to Short Answer items. In a few cases, however, items cannot map to the same item type.

For example, the File Upload item allows form visitors to attach files to the source form, but making those files available later in the Workflow requires using different items to either display or provide a link to the uploaded files.

Continue reading about mapping special items ›


API Basics for Formsite Forms & Results

Formsite APIOne of the ways Formsite helps form owners is by connecting to third-party services through integrations. The payment integrations, for example, allow form owners to collect payments from order forms by simply adding the merchant account information. Where we don’t have a built-in integration, the Application Program Interface connects online services, or API for short.

The API for any service communicates with the service and passes data from one side to the other. This data transfer can either PUSH or PULL the data, depending on which side is making the request:

  • Formsite can PUSH the data by triggering the Server Post integration when the form is submitted and sending the form result data to another system. Read more about using Server Post.
  • An external system can PULL the data by connecting to Formsite using the API and receiving the information.

Continue reading this article for more about the Formsite API ›


Formsite Celebrates 20 Year Anniversary

This summer marks the 20th anniversary of Formsite’s founding. In 1998, Formsite began as the original form builder and continues to lead the industry through innovation and input from customers and partners.

Formsite thanks the customers and colleagues who have helped build the service over the years and we look forward to continuing to provide world-class online forms and surveys.

Take a trip through the early days of the internet to see Formsite’s past:

Formsite 20 years 1998 homepage

Peek into the past: 20 years of Formsite ›