PCI Compliance and Online Payments

Formsite PCI compliance sample form

Many Formsite customers use online forms to collect payments. Registration forms, order forms, etc. use forms to allow their customers to pay securely and accurately. To help with credit card security and to reduce identity theft, credit card companies came up with the Payment Card Industry Data Security Standard (PCI DSS, or just PCI). PCI compliance is a quick way to show form customers that their data is safe.

Questions to consider:

  • What are the PCI standards?
  • How to make a PCI compliant order form?
  • What payment options are PCI compliant?
Continue reading about making PCI compliant order forms ›

21 Years of Formsite: Past, Present and Future

Formsite 21 years original site

Formsite reaches 21 years in business! Founded in 1998, Formsite began with the goal of providing an easy way for non-programmers to make forms. Setting up a hosting environment and a website was—and still is—an unreasonable obstacle for most people. Choosing Formsite for online forms and surveys means:

  • No complicated hosting setup or contracts
  • System updates performed by someone else
  • Security is top-notch and automatic
  • Support is a click away

Over the last 21 years, the internet grew to become the primary communication, entertainment, and shopping tool for most of us. Through these changes, sites and companies have come and gone as technology evolves.

Read on to take a step back in time ›

Filtering Data for More Accurate Analysis

Online forms and surveys collect data that many companies use to provide answers to business questions. This analysis often comes as charts and graphs, as our built-in Analytics show. Filtering data using Results Filters lets form owners pinpoint the conditions for more accurate analysis.

Creating filters allows for segmenting the results in either broad categories or specific groups. Examples of some popular filters include:

  • Show only complete results (filter out incomplete ones)
  • Date filters (before, after, or between dates)
  • Results from specific domains (emails containing ‘edu’ or ‘gov’)
  • Order volume (greater than 10 units)
Formsite filtering data charts
See how to make different filters and how to apply them ›

Survey Question Tips and Mistakes to Avoid

Companies of all sizes use customer input to influence company decisions. Providers of products and services use feedback gained from customer surveys. These surveys may be informal questions asked via email or phone, or formatted in an online survey. The design of each survey question can influence the answers. Follow these tips to gather quality data and avoid skewing the results:

  • Start with the answers
  • Use the right items
  • Don’t ask leading questions, avoid bias
Formsite survey question
See how to write the best survey questions ›

Personalize Forms and Surveys With Rules Logic

A past article talks about personalizing emails and the more success it brings. Using the same concepts to personalize forms and surveys will also increase engagement. The more engaged form visitors are, the more likely they are to complete the form.

Formsite personalize forms

An obvious way to personalize the form is to use the person’s name and email address, and other ways for less-obvious personalization include:

  • Screening questions
  • Funneling previous answers
  • Follow-up items
  • Custom Success Pages & Notifications
See how to use each of these to personalize forms & surveys ›

Improve Email Response Rates with These 3 Tips

Many forms and surveys rely on email to reach their audiences. Lead generation forms collect information from potential customers and typically an email follows. That email contains more links to order forms, follow-up information, or surveys. Form owners who rely on email views and clicks use these techniques to improve email response rates:

  1. Focus the email topic
  2. Maintain the email list
  3. Be clear about privacy
Formsite improve email response
Read more about improving email response rates ›

4 Rules for Maximizing Lead Generation Form Results

Lead generation forms are a specific kind of form that puts potential customers in the sales funnel. Examples include contact forms, surveys, event sign-up forms, and contest forms. Many organizations rely on forms and surveys to attract customers and organize their information. Here are 4 essentials for making lead gen forms work as best as they can:

  • Keep it short
  • Be specific
  • Allow opt-in and out
  • Focus on privacy
Formsite lead generation example
Read more about lead generation must-haves ›

Create a Landing Page Index to Link to Other Forms

Formsite landing page index example

We previously wrote about sending an email containing Pre-populate links to forms as an easy technique for repeat orders. The Pre-populate links can contain the specific user’s information that pre-fills the basic info. The same techniques can apply to a landing page index form that directs users to other forms based on form answers.

This idea allows form owners to create a form to act as a ‘home page’ with choices for visitors to select as the next step. Choosing the next form and clicking the submit button forwards the visitor to the correct next form. Extra content can pass through the Pre-populate link, too.

See how it works ›

Common Workflows and 3 Workflow Alternatives

Formsite common Workflows

Formsite’s Workflow feature lets form owners connect forms and pass information between them. This allows for creating a chain of forms with persistent information. Passing answers to previous questions enables common workflows like:

  • Approvals
  • Repeat orders
  • Updating information

Form owners can build these common workflows using the built-in Workflow tools. Not all cases need the Workflow feature, though, and some can do most of the same using other Formsite features.

Read more about common workflow uses and alternatives ›

Collect Results: Form Submissions and How To Get Them

Formsite forms collect form submissions and saves them as results. Each new submission creates a new result row in the Results Table. To collect results, form visitors view and complete the form.

Formsite collect results

Getting visitors to the form requires either embedding the form on a site or displaying the form’s link where visitors can see it.

Some ways of getting form results include:

  • Sending the form link to an email list
  • Posting the form link on an article or social media post
  • Use the form’s QR code on printed material
  • Display the URL provided by a URL-shortening service
Continue reading about collecting results ›