A new feature suggested by customers allows report users to export Results Reports. This new feature extends the download ability to report viewers and makes sharing results easy.
The Results Reports is the Formsite way to share results without giving access to the entire account. New form submissions save as results in the Results Table, and the reports feature allows form owners to create filtered reports with specific information. Reports are then shared through a unique URL.
The new feature allows users of Results Reports to download the results in an Excel spreadsheet, using the filters, views, and labels.
Incomplete results occur when form visitors do not complete the form through the last submit button. Sometimes they experience technical trouble and lose their network connections, which cause the form result to be abandoned. Another possibility is that the form requires long answers that cause visitors to spend a long time on each page. Regardless of the reason, there are times when we need to restore incomplete results so the owners can resume editing them.
What causes incomplete results?
The system will create the result when these events occur:
The form is submitted. The normal one-page form creates the result with a Complete status when submitted successfully.
The multi-page form goes from page 1 to page 2. To save the answers from page 1, the system needs to create the incomplete result and saves the answers.
A file or image is uploaded to the form.Uploading files creates incomplete results that contain the link to the file.
Many form owners ask how to send bulk email to the entire Results Table. Some also request the ability to include result values in the email to either personalize or provide more information in the email content. Our integrations provide easy ways to automate actions with every new form result and it’s possible to trigger integrations on individual results, but not the entire Results Table at once.
Exporting the results and using the data with the integration services requires some formatting in Excel or expertise with Formsite’s Results Filters, Views, and Labels.
Collect results using a form or survey and email the entire list with a Pre-populate link to update their information.
Use a Results Filter to export results that include a specific item ordered to inform previous users of new related products.
Collect wait-list addresses and send bulk email when more spots are available.
Forms that are ‘responsive’ means that they automatically resize themselves depending on the size of the window used to view them. If a form displays on a large monitor then it should appear differently than on a smaller device like a smartphone. Sizing images for responsive forms can be tricky so here are some tips and shortcuts.
Methods for Using Images
Images are added to Formsite forms in several ways, most commonly:
Formatted Text item (or text editor for Notifications, Success Pages, etc.)
Image List item
Formatting images using these methods presents challenges for form owners in some cases. The application of CSS and/or other HTML code helps to optimize how the images appear on forms.
Formsite account owners have the ability to send email notifications after each successful form submission. The default content for form notifications contains a table showing the form’s questions and answers. Customers frequently request a way to add email content to notifications in either the message or results.
The most common way to include additional content is to add a message to the email. Using the message area allows form owners to use piped values from the form. This method works for many customers, but some want to customize the values within the results area instead.
For example, consider a form with long descriptive text for each of the choices. Sending the notification to a fulfillment person doesn’t require the descriptive text, but only the choices’ item numbers.
Formsite allows form owners at all service levels to use File Upload items on forms. Adding this item lets form visitors send a file attachment along with the form result. In order to prevent files with the same file name overwriting each other, Formsite adds some characters to the beginning of the file names. A frequent question we receive is how to rename files uploaded with the File Upload item.
Currently the files saved in the Formsite results are not able to be renamed, but using the Zapier integration with another service allows us to save or send a copy of the file using its original file name.
Zapier’s powerful tools help to work with the information in the form result. For example, using Zapier’s Formatter we can identify and extract the original name for uploaded files. Once the Formatter has identified the file’s name, form owners can continue using Zapier to send or store the file. Choices include sending via email, adding to Excel or Google Sheets, or copying the renamed file to Google Drive, Box, Dropbox, or any other supported file storage service.
Form owners in general have high standards for their form visitors. The ideal customer reads carefully and understands the instructions, but the reality doesn’t end up that way all the time. Form visitors often miss essential instructions that lead to mistakes, unintended results, or receiving email without a specific opt-in.
What is Opting-in?
Opt-in means that the individual agrees to receive email or other communication from the organization.
Can a salesperson opt-in a customer?
Is it acceptable to assume opting-in unless the customer opts-out?
Formsite accounts range from Free to Pro to Enterprise, and each service level has limits. For example, the Free service level allows for 5 forms, 10 results per form, and 50MB file space. The service level limits increase as the services increase to allow higher services more space.
Explaining Service Level Limits
There are basic limits and feature limits, such as access to the Files & Images page, access to send email Notifications, Scheduled Exports, Workflow, etc. The basic limits that apply to all service levels include:
Number of forms
Items per form
Results per form
These service level limits apply to all service levels and managing these limits is essential for every account owner.
The Workflow function allows for powerful combinations of forms like approvals, order processing, human resources processes, and lots more. The Workflow mapping function lets the system pass information between forms.
Many customers choose to copy the source form as the destination form, then map the items to pass the values. Most items allow mapping between items of the same type, for example, Short Answer items to Short Answer items. In a few cases, however, items cannot map to the same item type.
For example, the File Upload item allows form visitors to attach files to the source form, but making those files available later in the Workflow requires using different items to either display or provide a link to the uploaded files.
One of the ways Formsite helps form owners is by connecting to third-party services through integrations. The payment integrations, for example, allow form owners to collect payments from order forms by simply adding the merchant account information. Where we don’t have a built-in integration, the Application Program Interface connects online services, or API for short.
The API for any service communicates with the service and passes data from one side to the other. This data transfer can either PUSH or PULL the data, depending on which side is making the request:
Formsite can PUSH the data by triggering the Server Post integration when the form is submitted and sending the form result data to another system. Read more about using Server Post.
An external system can PULL the data by connecting to Formsite using the API and receiving the information.